You, the client, must notify us of any impediments to an appointment as soon as possible, but no later than 48 hours prior to the appointment. If you, the client, do not fulfill this obligation or do not do so in a timely manner, we may charge you the entire fee for the agreed treatment. For late notification, this is 50% of the agreed treatment.
In case of a no show without notice, it is 100% of the agreed treatment. You may make another appointment only if this amount is settled.
If you, the client, show up at the appointment more than 10 minutes later than the appointed time, we may cut the lost time from the treatment and still charge the entire agreed fee. If you, the client, arrive at the appointment more than 20 minutes late, we may cancel the treatment and still charge 50% of the entire treatment fee. We ourselves must notify you, the client, of any impediment to an appointment as soon as possible, but no later than 48 hours prior to the appointment.The foregoing rules do not apply if you, the client, or we, the service provider, can invoke force majeure.
As a customer, you have a duty to provide Skinline with all necessary information required to properly perform the treatment. We are not responsible for reactions of any kind caused by incomplete information.
Payments
Payment can be made by cash, Bancontact or credit card at Skinline.
An advance payment of €50 is charged for an online booking, and €25 for an intake. When the appointment is moved, the deposit is also moved with it to a subsequent appointment. With timely cancellation, the deposit can be used for a future treatment, purchase of products or passed on to someone else. Failure to cancel or reschedule an appointment in a timely manner will force us to withhold the deposit paid.
Advance payments remain valid indefinitely and are not refundable under any circumstances.
Gift certificates can only be used on treatments or purchase of products. These can be to someone else but cannot be refunded under any circumstances.
